Frequently asked questions

Add products to your bag, open the bag and choose Checkout. Pick your address and payment method, then place the order.

You can request a cancellation from My orders before the order ships. Our team confirms it and refunds any payment.

Open My orders in your account to see the latest status and delivery updates.

A delivery charge of $10.00 applies to each order. The exact amount is shown in your bag before you order.

Most orders arrive within 2–5 working days. We message you when your order ships.

Cash on delivery and the online methods shown at checkout (for example bKash, Nagad or cards).

Yes. Payments are processed by secure gateways over encrypted connections, and we never store your card number.

Eligible items can be returned within 7 days of delivery if unused and in their original packaging.

Within 5–10 working days after we receive the returned item — to your original payment method or store wallet.

Yes — an account lets you track orders, save addresses and keep a wishlist. Signing up takes a minute.

Go to Account → Settings → Delete account. You can also download your data there first.